There are a million bike shops in this world and sometimes it seems like there are half a million in Kitchener-Waterloo alone! What makes our shop different?

Customer Service, Policies & Benefits

  • We take care of you. Period.
  • Price match guarantee.
  • You will receive one year unlimited free warranty tune-ups (60 point inspection) on any bike you purchase from the store.  
  • Bike Fitting: Every customer who purchases a bike from us is entitled to a free basic floor fit. Professional fits are offered for a fee and we have highly trained fit experts who are capable of cleat fits, pro road bike fits and aero fits.
  • Kid's Bike Trade Up Program: If you buy a brand new kid's bike from our store, you can bring it back within the one year and trade it in. At that time, you will receive up to 50% of what you paid for it as a credit towards the next size bike. Applies to all 12", 16", 20", 24" kid's bikes.
  • Trek, Cannondale, Giant/LIV, Electra and Premium BMX frames have a limited lifetime warranty. All parts and accessories are warrantied through our store for a minimum of one year after the bike was purchased.
  • 24 Hour Turn around time on Repairs (if pre-booked and parts in stock)
  • We have a guaranteed turn around time of 7-10 days on all special order items in season.*excluding back order items
  • Items can be exchanged within 30 days of purchase with the original packaging, the receipt and if the item has not been used. 
  • A number of free events are offered throughout the year including bicycle clinics, bike demos, women's events, kid's bike rodeos and customer appreciation night.
  • During the cycling season we host FREE Tech Classes every other Saturday morning at 9:30am!
  • We will hold a bike or product for a customer for a limited period of time.
  • We have gift cards that can be purchased.
  • Using our website, you can shop from home, get questions answered through email on a timely basis and learn about our store programs and products online!
  • We honor a 10% discount off parts & accessories and 5% off bikes to all men & women in the EMS, Police & Fire Departments.  Simply show your ID & save.  Thank you for your service!                                                                                                              
  • Valid members of local cycling clubs: Waterloo Cycling Club, Team Energi, Great Canadian, Waterloo County Wanderers , Easy Riders and Charitable event riders receive support of 10% off parts & accessories and 5% off bikes.  Simply show your membership card or event registration and save. We are proud to promote local riders!