There are a million bike shops in this world and sometimes it seems like there are half a million in Kitchener-Waterloo alone! What makes our shop different?
Customer Service, Policies & Benefits
- We take care of you. Period.
- Price match guarantee.
- You will receive one year unlimited free warranty tune-ups (60 point inspection) on any bike you purchase from the store.
- Bike Fitting: Every customer who purchases a bike from us is entitled to a free basic floor fit. Professional fits are offered for a fee and we have highly trained fit experts who are capable of cleat fits, pro road bike fits and aero fits.
- Kid's Bike Trade Up Program: If you buy a brand new kid's bike from our store, you can bring it back within the one year and trade it in. At that time, you will receive up to 50% of what you paid for it as a credit towards the next size bike. Applies to all 12", 16", 20", 24" kid's bikes.
- Trek, Cannondale, Giant, Electra and STLN BMX frames have a limited lifetime warranty. All parts and accessories are warrantied through our store for a minimum of one year after the bike was purchased.
- 24 Hour Turn around time on Repairs (if pre-booked and parts in stock)
- We have a guaranteed turn around time of 7-10 days on all special order items in season.*excluding back order items
- Items can be exchanged within 30 days of purchase with the original packaging, the receipt and if the item has not been used.
- A number of free events are offered throughout the year including bicycle clinics, bike demos, women's events, kid's bike rodeos and customer appreciation night.
- During the cycling season we host FREE Tech Classes every other Saturday morning at 9:30am!
- We will hold a bike or product for a customer for a limited period of time.
- We have gift cards that can be purchased.
- Using our website, you can shop from home, get questions answered through email on a timely basis and learn about our store programs and products online!
- We honor a 10% discount off parts & accessories and 5% off bikes to all men & women in the EMS, Police & Fire Departments. Simply show your ID & save. Thank you for your service!
- Valid members of local cycling clubs: Waterloo Cycling Club, Fighting Koalas, Team Energi, Great Canadian, Waterloo County Wanderers , Easy Riders and charitable event riders receive support of 10% off parts & accessories and 5% off bikes. Simply show your membership card or event registration and save. We are proud to promote local riders!