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Sales Help COVID-19



We are essential as we fall under transportation. We want to keep our community safe by keeping KW Cycling this is how we will serve you:

Our showroom is OPEN for in-store shopping!

Online orders through our 24/7 online store

Phone orders 519.893.2963 let us shop for you

Curbside pickup

Free Delivery in Kitchener-Waterloo

Please call 519-893-2963 or Email Us!


Attention customers,

Due to the Pandemic our industry has seen a surge in demand during our already busy season. With the current Global bike shortage we have limited stock.

We encourage people to contact us prior to visiting the store to preorder bikes, keeping in mind there will be a wait. This will ensure you get the bikes you want.

Please call us at 519.893.2963 ex 2 or  email us! 


The quickest way to complete any sale is purchasing here, online. We will process those orders within the day, everyday. We offer curbside pickup (the quickest option) and free delivery in the cities of Kitchener-Waterloo (2-3 business day delay) 

If you cannot find what you need online, please email us!    We will try to return your email within 2 business days. Please be aware we are experiencing a high volume of emails and we are doing our best to field all inquiries. 

If you prefer to call us by phone, call us at 519.893.2963 ex 2. Please be aware we are running a lower than usual staff level and are experiencing a higher volume of phone calls.


We encourage you to visit our On-line store, shop at and pick-up within minutes of your order. Note: your credit card and ID are verified at time of pick-up.

Phone orders are welcome. Please call us at 519.893.2963 ex 2. One of our sales staff will be happy to assist you in any parts, accessories, and apparel orders.


We will be serving 2 customers (or families) at a time in-store showroom shopping. When you arrive please follow the posted instructions. All in-store shopping a proper face mask is required to enter the store.


 We are offering curbside pick up.

 When you arrive:

Call us (519-893-2963 ex 2) someone will assist you and have your items or bike ready for you at the entrance of the store. We can also meet you at your vehicle.

 For your safety and ours, we have adopted a strict cleaning/sanitizing schedule to lower the risk of infection.

 Our hours will remain the same:
 Monday to Friday 10-6 pm, call 519-893-2963 ex 2 or Email Us!
 Saturday 10-5 pm, call 519-893-2963 ex 2 or Email Us!

Please have patience, we are doing our best to service everyone and we appreciate you and your continued patronage!