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e-Bike Service & Diagnostics

e-bike Specific Service Packages

We offer tailor-made maintenance packages for e-bikes from most established bike brands. 

Our service technicians are professionally trained and certified to service e-bikes equipped with the following brands of e-Bike systems: BOSCH, TQ, FAZUA, Hyena, Giant and Shimano. 

For other branded e-bikes, please contact us before dropping the bike off for service. Due to insurance or technical reasons, we may not be able to perform certain service on some e-bikes and components. 



e-bike LEVEL 1 

25+ HOURS OF RIDING

$145

$135

Includes:

  • •  e-Bike system diagnostics & firmware updates
  • •  Bike wash²
  • •  60-point inspection
  • •  Brake adjustment 
  • •  Drivetrain adjustment & lubrication
  • •  Off-the-bike wheel true
  • •  Headset, bottom bracket and hub adjustment
  • •  Brake/shift cable/housing replacement at reduced labor cost (parts extra)
  • •  "M Check" for bolt torque, bike safety check

e-bike LEVEL 2 

50+ HOURS OF RIDING

$245

$195

10% OFF parts & accessories

  • Level 1 plus the following: 
  • •  e-Bike system diagnostics & firmware updates
  • • Complete bike wash with premium bike-specific products²
  • •  Complete Drivetrain removal and deep clean
  • •  Advanced wheel true
  • •  2 free shifting cables included (F & R shifter for road/gravel bike, or R shifter & dropper cable for MTB)
  • •  Brake/shift housing replacement at reduced labor cost (parts extra)

e-bike LEVEL 3

100+ HOURS OF RIDING

$395*

$295

10% OFF parts & accessories

  • Level 2 plus the following:
  • •  e-Bike system diagnostics & firmware updates
  • • Detailed bike wash with premium bike-specific products²
  • •  Brake cleaning and adjustment (brake pad replacement labor included, parts extra) 
  • • Headset overhaul (bearing parts extra)
  • • Wheel hub/freehub overhaul (bearing parts extra)
  • •  Brake/shift housing replacement at no labor cost (parts extra) ³

e-Bike LEVEL Ultimate

200+ HOURS OF RIDING

$750¹

$650

Includes:

Level 3 plus the following: 

•  One of our mechanic will spend an entire day or longer with your bike for the extremely meticulous clean, overhaul, and tuning. 

•  e-Bike system diagnostics & firmware updates 

•  Complete bike strip down to bare components for cleaning and overhaul

•  For full-suspension MTB/eMTB, full linkage overhaul (replacement bearings are extra)

•  For mid-drive eBikes, motor is dropped for area clean, mounts lubrication**

•  Brake/Shift cable/housing replacement included***

• Full bike detailing with premium bike-specific products


1.  For MTB/eMTB, suspension services are NOT INCLUDED (bundle discounts available if suspension services are needed) 
2.  Extra charge for very dirty, dusty, oily or muddy bikes
3.  New bartape is recommended for drop-bar bikes for this procedure, parts & labor will be extra


* Extra steps and labor hours are involved with complete e-bike services
** Only available for the brand of motors we are certified to work on: BOSCH, TQ, Fazua, Giant, Hyena, and Shimano

*** For drop-bar bikes, new bartape is recommended, bar taping labor is included, parts are extra

E-bike maintenance Tips

Charging, Transporting and Cleaning your e-bike or bikes with electronic shifting systems tips can be found on this page.


E-bike & Electronic Shifting Battery Care

Riding in winter cold temps? Or putting the bike away for storage in winter? This page we put together important tips and information on this topic.


Bike Services 

We offer various level of service packages based on your riding conditions and riding time. 

Just like the suspension components, your bike also needs regular cleaning and service to ensure you a noise-free and smooth ride, and to prolong the lifespan of the bike and its components.

 

Learn More

Suspension Service

We offer complete service packages for suspension forks, shocks and dropper post. 

Most manufactures recommend a basic service every 50hrs of riding time; and a full service every 200hrs of riding time.

 

RideWrap

We offer complete RideWrap services for suspension forks, Mountain, Gravel and Road bikes. 

 Please check out the link below for more detail.

 

Further information

  • For e-bikes, we are the authorized dealer of Trek, Electra, Giant/Liv, Santa Cruz, Gazelle bike brands equipped with Bosch, TQ, Fazua, Giant, Hyena, Shimano e-bike systems.
  • Each member of our service team participates in training sessions annually for suspension and e-bike systems, to remain certified to service specialty components mentioned above. 
  • We are required by the manufacturers to perform firmware updates when working on e-bikes, to minimize issues and maximize compatibility. 
  • For other branded e-bikes, please contact us before dropping the bike off for service. Due to insurance or technical reasons, we may not be able to perform certain service on some e-bikes. 
  • For a selection of otherwise common service items, e-bikes may be subjected to additional charge, as extra steps may be needed to address the e-bike system in addition to the work being performed. 
  • When your bike is dropped off, a service advisor will assess your bike, and inform you of any possible parts and labor that may be required. Should an issue come up during the service or repair process, you will be contacted regarding any possible increase in parts & labor cost.